CONTRACT – SENIOR MANAGER, BUSINESS INTELLIGENCE
Position Summary:
The Contract - Senior Manager, Business Intelligence, under the direction of the Director of Business Operations & Analytics, provides domain knowledge and is responsible for functional business analysis activities including driving requirement gathering, dashboard development, solution testing, and engaging closely with business stakeholder. They act as a subject matter expert in data analytics capabilities. This role provides ongoing process improvement, system and tool enhancement and support.
Essential Duties and Responsibilities:
- Collaborate with various cross-functional partners in Development to deliver analytics solutions including requirements gathering, source identification and creation, process design, technology assessment and development, and development of reports and dashboards
- Lead strategic planning, tactical execution, and operationalization of various efforts aligned with portfolio and organization objectives while remaining compliant with applicable regulatory guidelines
- Contribute to the development and improvement of relevant department-level and cross-functional processes, systems, tools
- Lead a portfolio of business analytics process and solution lifecycle through planning, inception, implementation, and operations
- Guide technical and architectural discussions that impacts processes and user experience
- Partner with technical team(s) to develop insightful, accurate analytics and visualizations to identify trends and risk identification
- Act as internal consultant for industry benchmarks across Development
- Identify and analyze relevant metrics and KPIs to compare current performance to industry benchmarks
- Support portfolio resource planning and enrollment forecasting processes, analytics, and tools
- Maintain knowledge of industry trends, competition, and current/emerging technologies
- Analyze and document current state business processes, identifying pain points and gaps in process or system functionality as areas of opportunity
- Develop end-user training strategies and deliver supporting materials to support system deployment
- Develop both written and visual depictions of requirements and process flows
Qualifications:
- 6-9+ years of relevant experience and has earned a BS or equivalent degree
- Experience providing guidance to less experienced team members
- Understanding of drug development and program/project management processes
- Experience in common Development systems, including eTMF, CTMS, EDC, RIM, and Veeva platform
- Depth of experience with business intelligence analytics and visualization tools and supporting platforms, including but not limited to Tableau, Excel, Visio, AWS, Redshift, Snowflake, Matillion
- Depth of experience with SQL and database querying languages
- Excellent influencing skills, with demonstrable ability to work collaboratively and effectively with key business partners, IT leadership teams, and external service providers
- Experience with data mining and preparation for management review
- Proficient in the use of enterprise Project Management applications, including SmartSheet
- Strong communication and collaboration skills (verbal and written); effective in interactions with cross-functional teams and senior management
- Proven ability to manage a broad scope of responsibilities by prioritizing work and managing stakeholder expectations effectively
- Work independently and resourceful in acquiring information that is required to complete work with highest quality and service levels
- Consistently delivering an exceptional customer experience, even in times of high volume, ambiguity, or adversity
- Strong critical thinking and problem-solving skills, including the ability to identify the relevant business factors and prioritize them accordingly
- Ability to manage confidential information appropriately and with discretion
- Strong proficiency with MS Office tools on Windows platform: Excel, Word, PowerPoint, Outlook, SharePoint, Notes, and Teams
- Demonstrated ability to assess current and future business needs to ensure the clinical documentation function is strategically and operationally positioned to properly support the Development organization
- Demonstrated leadership ability
- Experience leading and/or contributing to the selection of systems and vendors
- Travel up to 10% of the time, as needed
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions